MyTranslator

Guide

Why document translations get rejected

Last reviewed September 2026

Most rejections are not about translation quality

When a document is rejected, the cause is rarely that a word was translated wrongly. It is almost always one of a handful of structural problems, and all of them can be prevented before the work starts.

1. The name does not match the passport

By a considerable margin the most common cause. Your certificate says one thing, your passport says another, and the official cannot confirm they refer to the same person.

Indian records disagree constantly and usually innocently — an initial expanded, a surname placed first, a transliteration that could reasonably go two ways, a name adopted after marriage. Tamil initials and Devanagari transliteration produce this routinely.

The fix is not to correct the name. A translation that quietly renders your certificate with the passport spelling no longer matches the original, and an official comparing them finds a translation that misrepresents the source — a more serious problem than the mismatch.

The fix is to render exactly what the certificate says, add a translator’s note recording the variance, and where the authority requires it, support it with an affidavit declaring that both names refer to one person.

Send your passport page with every document. This one habit prevents most rejections.

2. Something was cropped out of the photograph

The second most common cause, and entirely avoidable.

Registrar seals sit at page edges. University seals are embossed and photograph poorly. Countersignatures appear in corners. Printed matter appears on reverse sides that look blank. When any of it is missing from the photograph, it is missing from the translation, and the official sees a gap exactly where they look for evidence of authenticity.

Photograph every page edge to edge, photograph the reverse of everything, and photograph embossed seals in angled light so the impression casts a shadow.

3. The wrong certification was obtained

Paying for notarisation when certified was requested, or obtaining apostille for a country that requires embassy attestation, or authenticating the translation when the original should have been authenticated.

Read the requirement as written. Ask for it in writing if it was given verbally. The five minutes this takes is cheaper than any of the alternatives.

4. The document set was incomplete

Semester marksheets submitted with a gap. A passport photo page without the observation page. An affidavit without its annexures. A provisional certificate where a final degree was required.

Assessors notice gaps immediately because documents are numbered and sequential. An omission intended to simplify becomes a credibility question.

5. It expired while queueing

Police clearance certificates in particular carry validity windows measured against the date of assessment, not the date of submission. A certificate current when you applied can be stale by the time anyone reads it.

Sequence the work so the document is fresh when it will be assessed, and factor in the authentication chain, which consumes part of the window.

6. The source document had a problem

Sometimes the original itself is the issue — an error in a date, a missing registration detail, an endorsement that was never applied. A translation cannot repair it, and a translator who silently improves it has created a worse problem.

Where we see this, we will tell you before translating, so you can go back to the issuing authority. That conversation is slow and irritating, and it is still much faster than submitting, being rejected, and starting again.

Send us the document, get a quote back

A clear photo or scanned copy is enough for us to prepare a quotation. We will tell you what certification your receiving authority needs before you pay anything.